Great questions for complex systems. Whilst this references mostly performance metrics this pervasive buffoonery is also applied to health.
It lacks understanding of the sector and is misapplied.
Good to ponder and to rebut the bean counters who are necessary but should never be in charge. IMHO of course. You may have a different view. Enjoy.
I’ve been on Twitter since April 2011 — nearly six years. A few weeks ago, for the first time, something I tweeted broke the thousand-retweets barrier. And I am really unhappy about it. For two reasons.
First, it’s not my own content — it’s a screen-shot of Table 1 from Edwards and Roy (2017):
And second, it’s so darned depressing.
The problem is a well-known one, and indeed one we have discussed here before: as soon as you try to measure how well people are doing, they will switch to optimising for whatever you’re measuring, rather than putting their best efforts into actually doing good work.
In fact, this phenomenon is so very well known and understood that it’s been given at least three different names by different people:
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