Nice thoughts on bullying, angry staff and patients and reflective practice by nursing educator Paul McNamara. How Zero tolerance doesnt work so well as inviting dialogue. Not shouting in order to get the message across. Nice one Paul.
A while ago I wrote about my most frightening workplace experience in a post called “Emotional Aftershocks“, which included a section titled “Zero Tolerance is Unrealistic and Unfair”.
Today, via a Tweet by Nicky Lambert I am reminded of how ridiculous the “Zero Tolerance” approach in hospitals is and (more importantly) have been introduced to an evidence-based alternative strategy that has recently been launched in the UK. To cut-out the middle-man and go straight to source of this pretty-cool strategy, click on the link: www.abetteraande.com
To subject yourself to my ideas and waffle, please read on…
What’s Wrong with Zero Tolerance?
It is inevitable that health services, hospitals especially, will have a large percentage of patients who have cognitive and perceptual deficits due to the very medical condition that has them bought them to the health facility in the first place. About 9% of the over-65s…
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